Not-For-Profit
 

This highly visible and renowned charity engaged The Millennium Group for on-site Office Services within its Philadelphia office displacing an equipment dealership providing services.  Office Services includes Central Duplicating, Mail, Shipping, Receiving, Messenger, Front Desk (Reception), and Fleet Multi-functional Office Machinery.  The Millennium Group’s approach and core services expertise allows this company to upgrade office technology, automate processing, enhance service levels and reduce overall operating costs allowing it to focus on its core charitable activities. 

Approach

• Deployed robust digital multi-functional duplicators for the copy centers, and replaced a continuously troublesome fleet of copiers with a robust fleet of digital multi-functional copiers that print, fax and scan throughout the firm offices.
   

• Implemented a robust automated Receiving and Internal Tracking system.
   

• Deployed a monthly management report detailing all activity volumes and key performance indicators.
   

• Redesigned mail sorting process and to accurately match the mail stops to walk sequences.
   

• Integrated “Front Desk” coverage functions into Office Services where prior to it was provided by Security.
   

• Implemented off-site mail co-mingling.

Results

• Enhanced overall document output quality with the newest generation digital duplicators.
   

• Enhanced end user productivity and satisfaction with departmental multi-functional devices that print, scan and fax as well as copy.
   

• Eliminated loss and miss-direction of receivables with the automated receiving and internal tracking system.
   

• Enhanced management satisfaction and productivity.
   

• Improved delivery of mail and significantly improved overall mail services to end users.
   

• Savings of over $ 15,000 from Security labor for the Front Desk.
   

• Postage savings of over $ 18,000.