National Portfolio - Media & News

This well-known global information, news and media services company engaged The Millennium Group for on-site Office and Facilities Support Services within its North American Headquarters and two other operating facilities in the U.S. The Millennium Group’s approach and core services expertise allows this company to reduce operating costs and improve service levels.  Professionals from The Millennium Group provide on site Office & Facility Services that include mail, shipping/receiving, reception, key operator support, messenger center, X-ray scanning, and general maintenance – within properties in New York City, Long Island, and suburban St. Louis.

Approach

• Implemented X-Ray scanning equipment within the Headquarters mail operations.
   
• Re-engineering staffing levels commensurate with TMG production standards and operating benchmarks.
   
• Implemented a robust automated Receiving and Internal Tracking system.
   
• Integrated Messenger services and Reception into the overall Office Services program cross-utilizing Office Services staff to support coverage needs.
   
• Deployed a High Service Desk for enhanced facility entry, greeting and routing of frequent visitors and overseas associates within the Headquarters.
   
• Integrated industry best practices and approaches to the overall services program.
   
• Implemented an on line satisfaction survey where business line leaders can provide direct feedback on services.

Results

• First generation outsourcing savings of over $ 150,000.
   
• Maximized employee safety and facility security with X-Ray scanning equipment bring the services in line with best industry practices.
   
• Eliminated loss and miss-direction of receivables with the deployment of a robust automated receiving and internal tracking system.
   
• Through the implementation of operating efficiencies and leveled services, reduced the staffing needed in Office Services and provided over $65,000 in annual savings.
   
• Enhanced the overall overseas visitor experience.