National Portfolio - Insurance
This well-known insurance company and
industry leader engaged The Millennium Group
for on-site Office and Facilities Support
Services within its corporate facilities
across the U.S. The Millennium Group’s
approach and core services expertise allows
this company to meet rapidly evolving
business unit requirements in Office
Services (mail, document imaging, records
management, shipping, printing and,
duplicating), and Facilities Services
(facilities help desk, reception, and vendor
management) while consistently providing
cost savings. Professionals from The
Millennium Group are deployed within
properties in CA, TX, IL, NY, NJ, PA, GA,
and CT. |
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Approach
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Implemented a dedicated National
Operations Manager to unify service
delivery and management across the
entire enterprise.
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Conducted comprehensive
site reviews of all 14 locations and
developed an operating platform to
“level” services nationally.
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Implemented a national
monthly activity report. This report
includes volumes, monthly highlights,
cost savings, and Key Performance
Indicators – service level defaults and
challenges.
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Developed a national RFP
for implementing automated receiving
solutions and web based tracking
nationwide.
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Implemented an on line
satisfaction survey where business line
leaders can provide direct feedback on
services.
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Centralized “remote”
office facility support requirements
without dedicated staffing.
Results
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First year savings of
over $215,000 through staff reductions
and realized efficiencies.
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Additional reductions and
consolidations, workload increases from
departmental staff to Office Services,
and transfer of other non-core
administrative functions to TMG.
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Cost savings of over $
65,000 annually when assuming facilities
support to 11 other corporate offices
that do not justify dedicated on site
staffing.
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Cost savings of over $
50,000 to integrate Discontinued
Operations services within the
Headquarters’ Reproduction and Mail
departments currently under TMG
management.
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