Approach

• Displaced another services firm providing a static program of staff with little operating enhancements and savings.
   
• Provide a professional team of on site experts and guarantee the staffing level with trained absenteeism coverage within 2 hours of notification.
   
• Deployed robust receiving and internal package tracking system to ensure accurate receipt of all accountable items, including signature capture on handheld palm units.
   
• Restructured Office Services staffing to include an experienced Records Manager significantly upgrading on site expertise and capabilities.
   
• Analyzed existing fleet of office copiers and recommended a replacement fleet of new robust multi-functional devices that will print and scan as well as copy for the copy center and general office locations.
   
• Integrated industry best practices including regular Customer Satisfaction Surveys and Operating Service Audits to provide a proactive, not reactive, managed service.
   
• Reproduce hundreds of thousands of pages of documents each month including heavy litigation, real estate closing binders, book duplicating, forms and general administration.
   
• Centralized ordering of all office supplies and execution of hourly mail/fax/copy/file sweeps internally hourly.
   
• Create and integrate hundreds of new files into existing space monthly, adhering to established retention criteria.
   
• Provide additional support, both short term and long term, to additional offices on Long Island and in Los Angeles as needed from our national support system.
   
• Provide “cold site” business continuity support from TMG’s 110,000 square foot NJ based print, mail and fulfillment facility.

Results

• $84,000 annual savings resulting from the competitive displacement of its previous provider.
   

• Eliminated service dilemmas associated with staff absenteeism and vacations.
   

• Eliminated loss and miss-direction of receivables with the automated receiving and internal tracking system.
   

• Eliminated gross inefficiencies in file management enhancing attorney and support staff efforts.
   

• $24,000 in annual savings and enhanced end user productivity and satisfaction with a new fleet of multi-functional devices.  New ability to scan documents to file and email.
   

• Realized efficiency and undetermined savings from file purges and addition of on premises file storage availability.
   

• 99.5% end user satisfaction with Office Services.
   

• Streamlined staffing support and unified services.
   

• Business continuity for Office Services.